Reference

Privacy Policy For Your rp9 Account

rp9 Privacy Policy shows what we collect when you open an account, enter the lobby, or connect DANA, OVO, GoPay and QRIS.

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rp9 Privacy Policy For Your rp9 Account
CONTACT ROUTES

Get Policy Help Beside Account Support

A clear contact path helps when a Privacy Policy question concerns login, phone verification or a wallet record. Start from the support route linked in your account or from the contact page, then include your registered phone number and the relevant payment reference without sending your password. Our listed support hours and channel appear with that route, so you can check availability before asking about DANA, QRIS or a data request.

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Account access

If phone verification blocks access, use the account support route and explain the step you reached. We use the details you provide to locate the account record without asking for your password.

Wallet records

For a DANA, OVO, GoPay or QRIS question, include the payment reference and time shown on your receipt. We can then match the status while limiting the personal details shared in the message.

Privacy requests

To ask about access, correction or deletion, choose the policy contact route listed on our site. We may ask you to complete account verification before changing or releasing personal data.

DATA HANDLING

What Our Privacy Process Covers

We keep the Privacy Policy practical by linking each data use to an account action you can recognise.

Account details

We collect details you enter for account creation and phone verification. These records help us connect your sign-in to the correct account and answer access questions without combining unrelated profiles.

Cookies

Cookies can remember session choices and help us understand whether a login step works on your device. Your browser controls can limit cookies, although some account functions may then require another sign-in.

Device signals

Your phone or desktop may send browser, operating-system and session signals during access. We use these signals to detect unusual account activity and investigate why a lobby or verification step will not load.

Account security

Phone verification and session checks help protect the account from unauthorised access. Keep your password private and contact support through the listed route if a device or sign-in event does not look familiar.

Retention periods

We retain account, payment and security records for the periods needed for the stated purpose, dispute handling and legal duties. The applicable period can differ by record type and local legal requirement.

Policy changes

If you want a correction, access copy or deletion request, contact us through the policy route with enough account detail to verify ownership. We will explain any limits that apply under local law.

Privacy Policy Answers For rp9 Accounts

These Privacy Policy answers focus on the questions you may have before opening an account from Indonesia. We explain the records connected to phone verification, device access and local wallets, along with the route for asking about your data. Where a request depends on local rules, our support team will identify the relevant requirement instead of guessing.

The Privacy Policy covers account details, phone verification, device and session signals, cookies, support messages, payment references and security records connected with your use of rp9. It also explains purposes, retention, requests and the circumstances where local law affects access.

We use your phone number for the account step that confirms access and helps connect later sign-ins to the correct account. If verification fails, support can use the registered number to investigate without asking you to share a password.

Yes. Privacy Policy coverage includes payment references, amounts, timestamps and status information linked to DANA, OVO, GoPay and QRIS. For bank transfer or virtual account activity, we may also record the reference needed to match the transaction to your account.

You can send an access request through the policy contact route listed on our site. We may verify your account first, then explain which records can be provided and whether any restriction depends on local law or a continuing security matter.

Use the same policy contact route and state whether you want a correction or deletion, adding your registered phone number so we can locate the account. We assess the request against retention needs, open disputes and requirements that depend on local law.

Retention varies by the type of record. Account, payment and security details may be kept for account operation, dispute handling and legal duties, then removed or anonymised when the stated need ends, subject to periods that depend on local law.

Start with the policy contact route linked from your account or our contact page. Include the question, registered phone number and any relevant DANA, OVO, GoPay or QRIS reference, but never send your password or full security credentials.

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